Terms & Conditions

General terms and conditions

Scope of application
1.1 Contractual partner
1.2 Consumer; delivery
2 Conclusion of contract
2.1 Minimum order value; customary consumer order quantities
2.2 Ordering process
2.3 Conclusion of the purchase contract
2.4 Language of the contract
3 consumer right of withdrawal
3.1 Cancellation policy
3.2 Sample cancellation form
3. delivery
4.1 Delivery times
4.2 Availability of goods
4. retention of title
5. prices and shipping costs
6. payment modalities
7.1 Due date
7.2 Payment methods
7.2.1 PayPal
7.2.3 Credit cards
7.2.4 Giropay
8 Warranty for material defects, guarantee
9 Liability
9.1 Principle
9.2 Liability for breach of material contractual obligations
9.3 Legal representatives, vicarious agents; fraudulent intent; product liability law
10 vouchers
11. free product additions
12. set-off; rights of retention
13. dispute resolution
14. customer service
15. copyrights
16. supplementary conditions for the use of my internet pages
17. Subscriptions

1 Scope of application
1.1 Contractual partner
These General Terms and Conditions ("GTC") apply to the use of our Internet pages ("Internet Pages") accessible at the Internet address www.puregoatcompany.uk.com, in particular our online shop accessible there (our "Online Shop") and all purchase agreements concluded via the Online Shop between you as our customer aged at least eighteen (18) years, acting exclusively as a consumer, and us, The Pure Goat Company B.V., head office: H.J.E Wenckebachweg 123, NL - 1096AM Amsterdam (The Netherlands).E-mail address: info@puregoatcompany.de ,telephone: +31 +31 (0) 20 2203432 (you can reach us Mon.-Fri.from 09:00-17:00; Dutch trade register number with the Kamer van Koophandel: No. 71372768; Dutch VAT identification number: NL858690342B01; hereinafter referred to as: "We") as the contracting party/seller. The version of the General Terms and Conditions valid at the time of the conclusion of the agreement shall apply. We do not recognise any deviating general terms and conditions of you unless we expressly agree to their validity in writing.

1.2 Customer; delivery
The offers in our online shop are directed exclusively at consumers who have a delivery address in the United Kingdom. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his commercial or self-employed professional activity.

2 Conclusion of contract
2.1 Minimum order value; customary order quantities
We may only be able to consider orders above a certain minimum order value. If this is the case, you can find the minimum order value in the price information provided in our online shop. Orders in our online shop are only possible in quantities customary for consumers. You can buy a maximum of 5 packs of our products per order. For larger orders or orders for the specialised trade, please send an e-mail to info@puregoatcompany.com.

2.2. Orderprocess
The presentation and advertising of goods in our online shop does not constitute a binding offer to conclude a purchase contract. You can select products from our range and collect them in a so-called shopping cart by clicking the "Add to cart" button. By clicking on the button "send order" you make a binding offer to purchase the goods in the shopping basket. Before sending your order, you can correct the data at any time by using the correction aids provided and explained for this purpose in the order process. By sending your order via the online shop by clicking on the "Send order" button, you are placing a legally binding order. However, your application can only be submitted and transmitted to us if you agree to the validity of these GTC by ticking the appropriate box, thereby including them in your application and declaring that you have taken note of and understood the consumer cancellation policy and our data protection information.

2.3 Conclusion of the purchase contract
We will then send you an automatic confirmation of receipt by e-mail in which your order is listed again. The automatic confirmation of receipt merely documents that we have received your order and does not constitute acceptance of your application. The purchase contract is not concluded until we have issued a declaration of acceptance, which is sent in a separate e-mail ("Order confirmation" or "Thank you for your order"). You will receive a further e-mail from us when your order is dispatched. Together with your order you will receive a delivery note. The text of the contract will be stored in accordance with data protection laws. You can view your past orders under your customer account, if you have registered one. The registration of a customer account is not a prerequisite for ordering.

2.4 Contract language
The contract shall be concluded in English.
3. Consumer right of withdrawal
When concluding a distance selling transaction, you generally have a statutory right of withdrawal, which we inform you about in accordance with the statutory model below (section 3.1). You will find a sample cancellation form in section 3.2:

3.1 Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In order to exercise your right of withdrawal, you must inform us at our address The Pure Goat Company B.V., Head Office: H.J.E Wenckebachweg 123, NL - 1096AM Amsterdam (Netherlands e-mail address: info@puregoatcompany.com, telephone: +31 (0) 20 2203432 (you can reach us Mon.-Fri 09:00-17:00); by means of a clear declaration by e-mail of your decision to withdraw from this contract. Please include the order number in the e-mail or forward us the original e-mail with the corresponding order confirmation. This information will make it much easier for us to process your cancellation. You can use the attached cancellation return form, which is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period. Please click here on the RETOUR link to find out more about the practical procedure. If you would like to make use of the 'no good / money back guarantee' (this does not apply Complete infant formula 1
), you will also find all the necessary information there.

Consequences of the withdrawal
If you cancel this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which the notification of your cancellation of this contract is received by me. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

3.2. Example cancellation form/return form
We inform you about the withdrawal form/return form according to the legal regulation as follows:
Model withdrawal form
(If you wish to cancel the contract or make use of the 'no good / money back guarantee (this is not valid for our Complete infant formula 1
), please fill in this form and return it together with the product).
You are not obliged to use the cancellation form. However, it would make it much easier for us to process your request. Do you have any questions? You can always send us an e-mail to info@puregoatcompany.com. You can also find more information under RETURNS.
4. Delivery
4.1 Delivery times
Delivery times stated by us are calculated from the time of my order confirmation, provided that the purchase price has been paid in advance (except for purchase on account, if we offer this method of payment). If the payment method advance transfer is selected, the delivery time begins on the day after the payment order is issued to the transferring credit institution. If no or no deviating delivery time is indicated for the respective goods in my online shop, the delivery time is 3-4 days.

4.2 Availability of goods
If no product of the goods selected by you is available at the time of your order, we will inform you immediately. If the goods ordered by you are only temporarily or only partially unavailable, we will also inform you immediately. If the goods ordered by you are not available in whole or in part on a permanent basis, we will refrain from issuing a declaration of acceptance. In this case, a contract is not concluded.
If you have ordered several items within the scope of your order, for which different delivery times apply or which are temporarily not available, we will send the goods (unless otherwise agreed) in a joint shipment. In this case, the delivery time that applies to the item in your order with the longest delivery time will apply to your order as a whole.
This does not apply if one or more of the products have such a long delivery time that it would be unreasonable for you to wait for them. In this case, we will inform you immediately and coordinate the further procedure with you.
5. Retention of title
Until full payment has been made, the delivered goods remain the property of the supplier.
6. Prices and shipping costs
All prices stated in our online shop are inclusive of the applicable statutory VAT. Shipping to the UK is EUR 3.95 for the purchase of a tin. EUR 1.95 for the purchase of 2 tins. You are responsible for these costs if you do not exercise your right of withdrawal. If you order 3 tins of our products, we will deliver to you free of shipping costs. The goods are shipped by post/ UPS. We bear the shipping risk. In the event of a revocation, you must bear the direct costs of the return shipment.
7. Payment modalities
7.1. Maturity date
Payment of the purchase price is due immediately upon conclusion of the contract. If the due date of payment is determined according to the calendar, you are already in default by missing the deadline. In this case, you shall pay us interest on arrears for the year at a rate of five (5) percentage points above the base interest rate. Your obligation to pay default interest does not preclude us from claiming further damages for default.

7.2 Payment methods
You can make the payment to our business account named to you in the order process, at the latest, however, in the order confirmation, via credit card and the payment services offered by us. These are currently:
"PayPal" of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), "Payment by credit card (we accept Mastercard, Visa, American Express). If you wish to pay for your order via a payment service provider, you may have to be registered there or register, legitimise yourself with your access data and confirm the payment instruction to us. You will receive further instructions during the ordering process. In the case of payment by credit card, we will arrange for your account to be debited after your order.

7.2.1 PayPal
If you would like to pay via PayPal, you will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.
If you have chosen the PayPal payment method, you must be registered there or register first and legitimise yourself with your access data in order to pay the invoice amount. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the ordering process.
If you have chosen the payment method credit card, you do not have to be registered with PayPal to pay the invoice amount. The payment transaction will be carried out by your credit card company at PayPal's request immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder and your card will be charged. You will receive further instructions during the ordering process.
If you have chosen the direct debit payment method, you do not have to be registered with PayPal to pay the invoice amount. By confirming the payment instruction, you give PayPal a direct debit mandate. You will be informed about the date of the debit by
PayPal will inform you about the date of the debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal requests its bank to initiate the payment transaction.
to initiate the payment transaction. The payment transaction is carried out and your account is debited. Further
You will receive further instructions during the ordering process.
If you have chosen the payment method invoice, you do not have to be registered with PayPal to pay the invoice amount. After a successful address and credit check and PayPal with debt-discharging effect. For payment processing via PayPal - in addition to our GTC - the GTC and the privacy policy of PayPal apply. You can find further information and the complete PayPal terms and conditions for purchase on account at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
7.2.2 Creditcard
You can pay conveniently and securely with your credit card. We accept MasterCard, Visa and American Express credit cards. Your credit card will only be charged once your order has been shipped. For more information about paying with credit cards, please contact your credit card provider directly.

8. Warranty of quality, guarantee
We shall be liable for material defects in accordance with the statutory provisions applicable in this respect. An additional guarantee only exists for the goods delivered by us if we have expressly given this guarantee in the order confirmation for the respective item.

9. Liability
9.1 Basic principle
Your claims for damages are excluded. Excluded from this are your claims for damages arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on our intentional or grossly negligent breach of duty or that of our legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

9.2 Liability for the breach of essential contractual obligations
In the event of a breach of material contractual obligations, we shall only be liable for the foreseeable damage typical for the contract if such damage was caused by simple negligence, unless it is a matter of claims for damages arising from injury to life, limb or health.

9.3 Legal representatives, vicarious agents; fraudulent intent; product liability law
The limitations of Clauses 9.1 and 9.2 shall also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them. The limitations of liability resulting from Clauses 9.1 and 9.2 do not apply insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item. The same applies insofar as you and we have reached an agreement on the quality of the item. The provisions of the Product Liability Act remain unaffected.
10. Coupons
Insofar as we grant you coupons, promotional vouchers or other monetary benefits, e.g. in the form of benefit codes (collectively referred to as "voucher(s)") at my sole discretion, you may redeem these in accordance with the following conditions exclusively within the framework of the online ordering process during the specified period of validity: All vouchers may only be redeemed once and not in combination with other promotions. Only one voucher can be redeemed per order. If the redemption of vouchers below a certain minimum order value per order is excluded, we will inform you of this in my offers. If the advantage granted by the voucher is a percentage saving or a saving expressed in euros, the voucher is valid for our entire range, excluding reduced goods, and will be automatically deducted from your invoice amount. Any value exceeding the invoice amount will be forfeited. A cash payment of the voucher value is excluded. Insofar as the voucher grants other benefits of monetary value, e.g. free product additions, e.g. in the form of product samples, we will deliver these to you with your order while stocks last.
11. Goodie(s)
Insofar as we grant you free product additions in the online shop at our sole discretion (possibly above a certain minimum order value) (hereinafter referred to as "goodie(s)"), you can claim these exclusively within the framework of the online ordering process and during the specified period of validity in accordance with the following conditions: The available Goodies will be displayed to you in the order process. We only offer goodies while our stocks last. The goodies you see and how many you can select and add to your basket for free may also depend on the value of your order. If you do not select any goodie(s), you will no longer be entitled to the goodie(s) after completing your order. A cash payment of the value of the goodie(s) is excluded.
12. Set-off; rights of retention
You are not entitled to offset against our claims unless your counterclaims have been legally established or are undisputed. You are also entitled to offset against our claims if you assert notices of defects or counterclaims from the same purchase contract. As a buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.

13. Streitbeilegung
Dispute resolution: The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
14. Customer Service
You can reach our customer service for questions, complaints and objections to your order on weekdays from 9:00 am to 5:00 pm under the telephone number +31 (0) 20 2203432 and by email: info@puregoatcompany.com.
15. Copyright
All images, photos, films and texts published on our internet pages are protected by copyright. Their use is not permitted without the express prior written consent of the respective copyright holder.

16. Supplementary conditions for the use of our Internet pages
The use of our internet pages and all services offered via the internet pages (together "services") is subject to the following terms of use. You may not use the Services unless you accept these Terms of Use. By using the Services, a contract for the use of the Services is concluded between you and us free of charge. An uninterrupted and complete availability of the services cannot be guaranteed according to the current state of the art. We are therefore not liable for the constant and uninterrupted error-free availability of the services. Disruptions or maintenance work may restrict or temporarily interrupt their use. Insofar as we have influence on interruptions (e.g. during maintenance work), we shall endeavour to keep such interruptions as short as possible. The use of the services can be achieved by means of a personal computer (PC) via a web browser on the Internet, preferably via DSL or an equivalent connection. If the services are used via other Internet-capable end devices, both the range of functions and the display may be limited. The contents of the services are created with the greatest possible care. However, we do not assume any liability for the correctness, completeness and up-to-dateness of the contents provided by the services. Nor do we assume any guarantee for data security outside my area of control and the risk of data loss during the transmission of data via the Internet.

17. Subscriptions
Payment of subscriptions
If you purchase or subscribe to any of our product subscriptions, you agree to pay us the applicable fees and taxes in EUR. If you fail to pay these fees and taxes, your access to the subscription will be terminated. You expressly acknowledge and agree that, for the duration of your subscription: (a) we may store and continue to bill your payment method (e.g., credit card) to prevent interruption of the subscription, (b) we may calculate the taxes owed by you based on the billing information you provide to us at the time of purchase; and (c) we or our third-party payment processor is/are authorised to automatically bill you approximately monthly through your payment method on file with our payment processor, and payment will not always be made on the same day of each month. We reserve the right to change our subscription plans or adjust the prices for the products or subscriptions in any way and at any time as we may determine in our sole and absolute discretion. Except as otherwise provided in these Terms, price changes or material changes to your subscription plan will become effective upon reasonable notice to you. All subscriptions must be paid in accordance with the payment terms in force at the time the subscription becomes payable. Payment may be made by credit card or Paypal. Subscriptions will not be processed until payment is received in full, and any blocking of your account by another payment processor is your sole responsibility. You understand and agree that neither we nor our third-party payment processor require any additional consent from you for automatic recurring subscription payments. Contact us to manage your delivery or payment method or log in to your account.

Customer account
If you don't already have a customer account with Pure Goat Company, we recommend opening one so you can manage your subscription more easily.

Renewal and cancellation of subscriptions.
You agree that if you purchase a subscription, your subscription will automatically renew at the frequency of the subscription period referred to in your subscription, and your payment method will be automatically charged at the beginning of each new subscription period for the fees and taxes applicable to that period. To avoid future subscription charges, cancel your subscription 7 days before the subscription period renewal date by doing the following: www.pureogatcompany and "Log in" to go to your account. Select the order you wish to change or cancel. All ad hoc purchases are final. Once an order has been shipped, cancellations or changes are no longer possible. Even if you wish to supplement your order, Pure Goat Company reserves the right to treat each supplement as a second order.